Frequently Asked Questions (FAQ)

Welcome to the Big Healthy Chunk FAQ page! Here, we’ve compiled answers to some of the most common questions about our products, services, and policies. If you don’t find the answer you’re looking for, feel free to reach out to us directly.

1. About Our Products

What types of supplements do you offer?

We offer a wide range of supplements tailored to your health and wellness needs, including products for weight management, daily wellness, energy and vitality, digestive health, and specialty formulations. Explore our full product line on our Our shop.

Are your supplements safe?

Yes, all our products are formulated with premium-quality, science-backed ingredients and undergo rigorous third-party testing to ensure safety and efficacy. However, we recommend consulting with your healthcare provider before starting any new supplement regimen, especially if you have pre-existing health conditions or are taking medication.

How should I store my supplements?

Store supplements in a cool, dry place away from direct sunlight and moisture. Always keep them out of reach of children.

2. Ordering and Payments

How do I place an order?

To place an order, simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the prompts to enter your billing and shipping information, then confirm your order.

What payment methods do you accept?

We accept major credit cards, debit cards, and other secure payment methods. All transactions are processed securely to protect your information.

Can I change or cancel my order?

If your order has not yet shipped, you can change or cancel it by contacting us at [email protected]. Once an order is shipped, it will be subject to our return policy.

3. Shipping

Do you offer international shipping?

Currently, we only ship within the United States. We do not offer international shipping at this time.

How long does shipping take?

Standard shipping typically takes 5-7 business days, while expedited shipping takes 2-3 business days. Delivery times may vary depending on your location and chosen shipping method.

How can I track my order?

Once your order is shipped, you will receive an email with tracking details. Use the provided tracking number to monitor your shipment’s progress.

4. Returns and Refunds

What is your return policy?

We accept returns of unopened and unused products within 30 days of delivery. For more details, please refer to our Privacy Policy

How do I initiate a return?

To start a return, contact us at [email protected] with your order number and the reason for the return. Once approved, we will provide instructions on how to return the product.

When will I receive my refund?

Refunds are processed within 5-7 business days after we receive and inspect your returned item. Refunds will be issued to the original payment method.

5. General Questions

Can I take your supplements with other medications?

While our supplements are made with safe, natural ingredients, we recommend consulting with your healthcare provider before combining them with other medications or supplements.

Do you offer bulk discounts?

Yes, we offer discounts for bulk orders and subscriptions. For more information, please contact us at [email protected].

How can I contact customer support?

You can reach our support team via email at [email protected] or by phone at +16193544220. We’re available Monday to Friday, 9:00 AM to 6:00 PM MST .

Still Have Questions?

If you didn’t find the answer you were looking for, please don’t hesitate to reach out. Our team is here to assist you and ensure your experience with Big Healthy Chunk is exceptional.